Bank Receptionist/Administrator

Job Introduction

The Role 

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

At IC24, every role is designed to make a difference. From delivering high-quality integrated urgent care to over six million people, to finding innovative solutions for our patients – we’re committed to being bold and forward-thinking.

Are you approachable, organised, and passionate about helping others? We’re looking for a Receptionist/Administrator to be the welcoming face of our busy GP practices and play a vital role in ensuring our patient services run smoothly.

This is a dynamic and rewarding position where no two days are the same. You’ll be at the heart of patient care, working alongside a supportive team that values professionalism, confidentiality, and exceptional service. This role is perfect for someone with previous experience in a healthcare setting or strong administrative skills.

What You’ll Be Doing

• Warmly greet and check in patients, ensuring a positive first impression
• Book appointments and manage queries via phone, email, and in person
• Process prescription requests and accurately update patient records
• Handle payments, post, emails, and other administrative tasks
• Keep reception and consulting areas tidy and well-stocked
• Manage patient registrations and assist with online service queries
• Send referral forms and liaise with hospitals and community services
• Maintain strict confidentiality and comply with data protection regulations

What You’ll Bring

• A calm, courteous, and caring approach
• Excellent communication and IT skills, including Microsoft Office
• Ability to multitask and work efficiently under pressure
• Strong commitment to confidentiality and data security
• Flexibility to cover shifts and adapt to changing priorities
• Accurate record-keeping and a friendly, approachable manner

Who are we? 

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location  

Allied Medical Practices

School House Surgery, Hertford Road, Brighton, BN1 7GF

Church Surgery, Saunders Park Rise, Brighton, BN2 4ES

What’s in it for you:-

• Hourly pay of £12.25
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and three years of references.

Closing date: 10/12/25

We celebrate brave ideas and brave people. 

careers.ic24.org.uk 

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.