Job Introduction
Could you save lives with your voice?
The Role
Are you passionate about people and have a caring nature? We are looking for patient focused individuals interested in a career as an NHS 111 Health Advisor based in the Norwich area or within a 2-hour drive. The ideal candidate will be calm, professional, and empathetic. Our Health Advisors deal with a variety of calls that range from minor illnesses to life threatening situations every day. If you are looking for a challenging role and want to be a part of a dynamic and supportive team, we would love to hear from you!
As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact and the voice at the end of the line. It’ll be up to you to deliver sometimes life-changing advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Advisors to progress through the ranks as a Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence.
Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst typing detailed notes on the system. A call could come through for a simple prescription request, but once that call finishes you may automatically get another call come through from a patient who is distressed and having suicidal thoughts. Do you have the resilience to overcome difficult situations like these?
Whilst this role offers great flexibility with hybrid working, you will need to travel to your assigned office (either, Ipswich, Gloucester or Norwich) when required. This will include attending a contact centre during your initial training period for your induction and assessments and for further training and/or face to face support and guidance. As this is a hybrid role, colleagues will be responsible for their own travel expenses when attending their assigned office.
Health Advisors are required to undertake essential training and competency assessments in one of our contact centres, this ensures that all team members are fully equipped with the necessary skills and knowledge for their roles. Once NHS Pathways Core Module 2 training has been completed and, Health Advisors may have the flexibility to hybrid work with prior agreement. This is typically around 10-12 weeks after commencing initial training.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location: Hybrid working available after 3 months, travel to contact centre in Norwich when needed. also have onsite roles available for colleagues to work from Norwich.
Hours Available: We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week, covering a 24/7 operation.
We have rotas available for Saturdays-Mondays 08:00-20:00 and will consider additional hours at other times. We also have overnight rotas and split shifts available.
We are confident we can find a rota that works for you but please note that we so we require a minimum amount of shifts to be undertaken during weekends as part of your regular rota and shift patterns can vary.
Additional hours may be available in times of peak demand.
What’s in it for you:-
- Salaries start from £23,541 per annum for daytime rotas, pro rata
- Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
- Fully paid accredited training
- Additional annual leave based on length of service
- A volunteer day
- Advanced maternity and paternity after qualifying period
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Employee Assistance Programme
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Training
Applicants must be available to start training in November.
The 6th of November course is evenings and weekends.
The 11th of November course is weekdays 9am-5pm.
The 13th of November course is evenings and weekends.
The 25th of November course is weekdays 9am-5pm.
You must be able to attend every day of your course. Please note these start dates may vary slightly.
To find out more about training to become a Health Advisor please click here.
Assessment Evenings
We will be holding assessment evenings for candidates in our contact centres for you to get to know more about the role from our colleagues and see what it’s like to work for IC24.
The evening will give you an insight into the daily life of an NHS 111 Health Advisor, giving you the opportunity to chat to a wide range of colleagues from our managers, training team to Health Advisors about the role in interactive sessions. You will also have the opportunity to discuss rota options with our rota team and to demonstrate your skills and qualities in a face-to-face interview.
Norwich Care Coordination Centre open evening: Thursday 24th November 2024 at 6pm.
For more information on what it’s like to be a Health Advisor from our current team you can watch our video here.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
For a job description and person specification please click here.
Closing date: 13th of September 2024
Please note this advert may close sooner if sufficient applications are received.
We celebrate brave ideas and brave people.
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the Recruitment Partner georgia.harris@ic24.nhs.uk
The following content displays a map of the job's location.
