Job Introduction
Could you save lives with your voice?
The Role
We are looking for passionate, patient focused individuals interested in a career as an NHS 111 Health Advisor in the Norwich area. The ideal candidate will be calm, professional, and empathetic.
As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact as the voice at the end of the line. It’ll be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescriptions requests, to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?
A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location: Reed House, Norwich
Hours Available:
Full-Time Roles:
- Standard shifts include a mix of early and late shifts.
- Early shifts start at 7am or 8am.
- Late shifts finish at 9pm or 10pm.
- Full-time colleagues can opt to work only late shifts (9pm or 10pm finishes).
- Full-time night shifts are available, typically 10pm to 6am (must finish no earlier than 6am).
- Weekend work is required at least every other weekend, with the option to work every weekend if desired.
Part-Time Roles:
- Part-time shifts are focused mainly on evening hours, with flexibility for early and late shifts.
- Early shifts: 6am-12pm (start at 6am, 7am, or 8am; finish at 10am, 11am, or 12pm).
- Late shifts: 4pm-10pm (start at 4pm, 5pm, or 6pm; finish at 8pm, 9pm, or 10pm).
- Weekend only shifts are also available.
Additional hours may be available in times of peak demand.
What’s in it for you:-
- Salaries start from £23,541 per annum for daytime rotas, pro rata
- Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
- Access to Blue Light Card and other NHS Discount Schemes
- Advanced maternity, paternity and adoption leave after 1 year’s service
- Opportunity to join the NHS Pension Scheme
- Fully paid accredited training
- Additional annual leave based on length of service
- Free 24/7 independent counselling service
- Learning and development opportunities
- A volunteer day
- Employee Assistance Programme
- Free membership to our reward and discount platform
Training
Applicants must be available to start training on either 6th, 15th or 22nd January 2025. Alternatively, there will be February dates available.
Monday 6th January 2025 - Monday - Friday Course
Wednesday 15th January 2025 - Evening and Weekend Course
Wednesday 22nd January 2025 - Evening and Weekend Course
You must be able to attend every day of your course. Please note these start dates may vary slightly
To find out more about training to become a Health Advisor please click here.
Assessment Evenings
We will be holding assessment evenings for candidates in our contact centres for you to get to know more about the role from our colleagues and see what it’s like to work for IC24.
The evening will give you an insight into the daily life of an NHS 111 Health Advisor, giving you the opportunity to talk to a wide range of colleagues including our Managers, Training Team and Health Advisors about the role in interactive sessions, you will also have the opportunity to demonstrate your skills and qualities in a face-to-face interview as part of the evening.
Norwich Care Coordination Centre Assessment evening: Thursday 28th November 2024.
For more information on what it’s like to be a Health Advisor from our current team you can watch our video here.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
For a job description and person specification please see attached
Closing date: 20th November 2024
Please note this advert may close sooner if sufficient applications are received.
We celebrate brave ideas and brave people.
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the careers team at careers@ic24.nhs.uk
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