NHS 111 Health Advisor - Norwich

Job Introduction

Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Norwich

Location: Reed House, Norwich

About the Role
We’re looking for calm, compassionate and patient-focused individuals to become NHS 111 Health Advisors at IC24 in Norwich.

When someone calls 111, you’ll be the first voice they hear. Using the NHS Pathways system, you’ll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You’ll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.

We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence.

If you’re a good listener, can stay composed in challenging situations and want to make a real difference, we’d love to hear from you.

For more information on what it’s like to be a Health Advisor from our current team you can watch our video here.

What You’ll Get

• Fully paid accredited training
• Salaries start from £24,929.44 per annum for daytime rotas, pro rata
• Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
• Access to Blue Light Card and other NHS Discount Schemes
• Advanced maternity, paternity and adoption leave after 1 year’s service
• Opportunity to join the NHS Pension Scheme
• Additional annual leave based on length of service
• Free 24/7 independent counselling service
• A volunteer day 
• Employee Assistance Programme
• Free membership to our reward and discount platform

Working Hours
All Health Advisors must be able to work at least 50% of weekends.

Full-Time Options
 You’ll work a mix of early and late shifts, starting from 7am or 8am and finishing as late as 10pm.
 If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am).
 Weekend shifts are required every other weekend, but you can opt to work more if you’d like.

Part-Time Options
 Part-time roles mainly focus on evening and weekend shifts.
 Early shifts can start from 6am, while late shifts typically run until 10pm.
 Weekend-only roles are also available, and extra hours may be offered during busy periods.

Training and Start Dates
 We’re looking for candidates who can start training in October or November. Please note, the training for this role   runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-   Friday 9am-5pm or Evening and Weekends.

To find out more about training to become a Health Advisor please click here.

Come and Meet Us
 If shortlisted during the recruitment process, we will invite you to attend an assessment eventon Tuesday 9th  September 2025 at our Norwich Care Coordination Centre.
 This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.

Who are we? 

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Closing date: Friday 5th September but please note, we may close applications early if we receive a high volume of interest.

We celebrate brave ideas and brave people.

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the careers team at careers@ic24.nhs.uk

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

For a job description and person specification please see attached.

careers.ic24.org.uk