Job Introduction
The Role
Are you an experienced and currently trained Tier Two NHS 111 Health Advisor who is looking for greater flexibility and a better work life balance in Norwich or surrounding areas? Do you have at least six month's post Pathways’ training experience and a passion for the role? Are you available for 12 to 37.5 hours per week? If so, we would love to hear from you.
You need to currently, or recently (within the last 6 weeks) have worked as a Tier Two Pathways/Health Advisor (Call Handler), living in England or Wales, with a suitable internet connection (minimum requirement - 20+ Mbps download / 4+ Mbps upload) and a quiet, private space to work from.
Although the role is based at home, you will need to travel to Norwich contact centre if circumstances change and homeworking is no longer viable. You will be required to attend one of site for training on your first day and/or further face to face training, support, or guidance if required.
As a homeworking Health Advisor, we can offer you an excellent support network as well as career development opportunities, a generous NHS pension and a competitive pay framework to progress through, as well as everything you need to get you working from home. As this is a hybrid role, colleagues will be responsible for their own travel expenses when attending their assigned office.
This is an exciting time to join IC24. The pandemic has fast-tracked a huge amount of innovation which is changing the organisation. We have a number of recent contract wins and are delivering new models of working. We are on a journey to make IC24 a great place to work, which is reflected in our recent employee engagement survey results.
Who are we?
We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location: Hybrid, with occasional travel to Norwich
Hours Available: We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week, covering a 24/7 operation
We have rotas available for Saturdays-Mondays 08:00-20:00 and will consider additional hours at other times. We also have overnight rotas and split shifts available.
We are confident we can find a rota that works for you but please note that we so we require a minimum amount of shifts to be undertaken during weekends as part of your regular rota and shift patterns can vary.
Additional hours may be available in times of peak demand.
What’s in it for you?
- Salaries start from £23,541 per annum for daytime rotas, pro rata
- Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
- Fully paid accredited training
- Additional annual leave based on length of service
- A volunteer day
- Advanced maternity and paternity after qualifying period
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Employee Assistance Programme
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Training
Applicants must be available to start training on 18th November 2024.
This will include 1 week of training Monday to Friday 9-5pm followed by coaching sign offs the following week.
You must be able to attend every day of your course. Please note these start dates may vary slightly.
To find out more about training to become a Health Advisor please click here.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
For a job description and person specification please click here.
Closing date: 8th October 2024.
This advert may close sooner if we receive enough applications.
We celebrate brave ideas and brave people.
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the the recruitment team on careers@ic24.nhs.uk.
