People Coordinator

Job Introduction

The Role 

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way. 

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.

Are you an organised and proactive administrator with a talent for managing detail in a fast‑paced environment? Do you enjoy supporting colleagues, solving problems, and keeping processes running smoothly? If so, we’d love to hear from you.

We are looking for a talented People Coordinator to join our People & Culture Services Hub on a fixed‑term contract. This central team provides a wide range of people administration support across the full employee.

In this role, you’ll be the first point of contact for candidates, colleagues, and managers, providing accurate information and excellent customer service. You’ll work closely with colleagues across People & Culture, Payroll, IT, Workforce Planning and other teams to keep everything running efficiently.

A “right‑first‑time” mindset is essential. You’ll need strong communication skills, excellent prioritisation, and the tenacity to see tasks through to completion. We’re looking for someone who is confident using systems, comfortable working with confidential information, and always looking for opportunities to improve what we do.

This role values collaboration, encourages an inclusive and supportive environment, and promotes building respectful relationships with colleagues and patients from diverse backgrounds, including those with different communication styles and ways of thinking.

What you’ll be doing

• Processing contract variations and producing addendums 
• Managing family‑friendly policy administration 
• Handling pay change requests and ensuring payroll deadlines are met 
• Managing e‑files, ID badges, eye‑care vouchers and team stock 
• Monitoring registrations, visa information and DBS renewals 
• Providing first‑line advice and signposting more complex queries
• Maintaining accurate colleague records 
• Managing queries relating to Learn24, HR systems and self‑service portals 
• Producing ad‑hoc reports when required

What we’re looking for

Essential skills & experience

• Experience in HR or people administration.
• Excellent customer service and communication skills
• Strong IT skills including MS Word, Excel, email and HR systems
• Highly organised, able to prioritise and work accurately under pressure
• High attention to detail
• Able to work autonomously and within a team
• Professional, discreet and confident handling confidential information

Desirable

• CIPD Level 3 or equivalent
• Experience using HRIS/ATS
• Basic understanding of employment law
• Experience within healthcare or NHS settings

Who are we? 

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location  

Ashford, Kent - with the option of hybrid working.

Hours Available:

Full time, 37.5 hours a week

Fixed term until 23 November 2026

What’s in it for you:-

• Annual pay of £26,974.93
• Opportunity to join the NHS Pension Scheme 
• Additional annual leave above statutory minimum based on service

• Enhanced family leave (maternity, paternity and adoption leave and pay)
• Inclusive wellbeing benefits 

• Employee Assistance Programme including free 24/7 independent counselling and occupational health services
• Professional development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.

We celebrate brave ideas and brave people. 

careers.ic24.org.uk 

We are committed to providing equal opportunities for all people. We particularly encourage applications from ethnic minorities, applicants with a disability, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We are dedicated to creating an inclusive environment where everyone feels they belong.

We are happy to discuss any reasonable workplace adjustments needed to ensure you can perform at your best during the application or interview process or if you would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.