Practice Manager

Job Introduction

The Role

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

Are you a dynamic, forward-thinking leader ready to drive operational excellence and innovation in primary care?

IC24 is seeking an experienced Practice Manager to lead two GP practices, with a combined patient list of over 8000. This pivotal leadership role involves overseeing daily operations, delivering digital 1st access;  ensuring regulatory compliance, optimizing patient care, and driving strategic growth in line with the Next 10yr Strategy. You will inspire and coordinate multidisciplinary teams to deliver exceptional service and community support, with support from subject matter experts within IC24 central and divisional leadership, such as clinical quality, estates and patient experience.

Now is the optimal time to join the team here at IC24. The practices you will be managing have exciting plans for growth. Ship Street Practice is scheduled for some refurbishment, while a newly built location is preparing for fit-out as the new location for Allied Medical practice. If you have the experience and leadership skills to support these projects, this is a rewarding role for you. We are looking for an ambitious manager who is ready to take the next step in their career and join the IC24 Primary Care Group. 

What You’ll Do:

• Become the Registered CQC Manager, ensuring compliance with NHS and CQC standards.
• Lead and inspire a multidisciplinary team, promoting IC24’s values: Respect, Innovation, Care, Excellence.
• Drive operational efficiency, financial performance, and service quality.
• Champion digital transformation and continuous improvement.
• Build strong partnerships across PCNs, ICBs, and local Federations.
• Oversee health & safety, sustainability, and building compliance.
• Manage patient experience, audits, complaints, and workforce planning.

What We’re Looking For:

• Proven leadership in primary care or healthcare management.
• Knowledge of GMS, NHS contracts, and CQC regulations.
• Strong people, change, and finance management skills.
• Ability to manage multiple sites, while maintaining operational quality and standards. 
• A strategic, patient-focused mindset with a passion for community care.
• Practical experience with clinical information systems.

Who are we? 

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.

Location:

Brighton

Ship Street Surgery

Allied Medical Practice                         

What’s in it for you:

• Additional annual leave above statutory minimum based on service.
• Opportunity to join the NHS Pension Scheme.
• Free 24/7 independent counselling service.
• Learning and development opportunities.
• Free membership to our reward and discount platform.
• Access to Blue Light Card and other NHS Discount Schemes.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and three years of references.

We celebrate brave ideas and brave people. 

careers.ic24.org.uk 

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse, and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.