Job Introduction
Care Coordination Manager
The Role
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.
From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.
Are you ready to lead change and make a real impact in primary and community care? Join IC24 as our new Care Coordination Manager and drive service excellence across our innovative health services.
As Care Coordination Manager, you'll be the key operational leader ensuring our Primary & Community Care services run efficiently, safely, and seamlessly. From rota planning and staff management to overseeing pharmacy operations and fleet logistics, you’ll be instrumental in maintaining high-quality, patient-centered care.
This is a high-impact role where you'll collaborate across clinical, non-clinical, and operational teams—solving real-time service issues, analysing performance data, and leading quality improvements that benefit patients and staff alike.
What You’ll Be Doing:
- Lead service planning, coordination, and daily operations for IC24’s P&CC division
- Manage and develop the Rota, Administration, and Pharmacy teams
- Monitor performance data to identify trends and proactively improve service delivery
- Act as the main escalation point for operational challenges and planning queries
- Oversee vehicle logistics, medication distribution, and compliance processes
- Prepare reports and updates for internal stakeholders and commissioners
- Contribute to incident investigations, learning, and service improvement plans
What We’re Looking For:
- Proven experience managing in a primary care, health, or social care environment
- Strong leadership skills with the ability to motivate, support, and develop teams
- Excellent communication, problem-solving, and analytical skills
- Solid understanding of rota systems, quality improvement, and service metrics
- Flexibility to support out-of-hours service delivery when required
- A passion for delivering outstanding care and continuous improvement
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location Ashford – Kingston House
Hours Available 37.5 hours per week, Flexible
Travel Required
What’s in it for you:-
- Salary is up to £45,000 per annum
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
We celebrate brave ideas and brave people.
careers.ic24.org.uk
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.
