Job Introduction
Head of Performance Delivery
The Role
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.
From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.
Are you a driven leader with a passion for performance, innovation, and delivering exceptional patient care? We are looking for a Head of Performance Delivery to lead and shape the future of operational delivery across our Primary & Community Care services. This is a pivotal leadership role that supports the strategic and operational performance of all services across the Division.
You’ll work closely with the Divisional triumvirate to ensure services are efficient, high-quality, and sustainable — making a real difference to patient outcomes across the Integrated Care System.
What You’ll Be Doing:
- Lead and manage divisional operations to meet performance and care standards
- Represent IC24 in senior forums and drive service transformation
- Collaborate with partners to deliver integrated care
- Develop and support teams, using data to improve performance and efficiency
- Participate in the on-call rota for service continuity
- Monitor quality and maximise budget performance
About You:
- Experienced in performance delivery and service transformation
- A strong communicator and team developer
- Data-driven and stakeholder-focused
- Aligned with IC24’s values: Care, Innovation, Excellence, Respect
- Degree or equivalent experience
- Leadership experience in complex settings – Level 5 minimum
- Knowledge of service delivery and workforce planning
- Strong change and stakeholder management
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location Ashford – Kingston House
Hours Available 37.5 hours, Flexible
Travel Required
What’s in it for you:-
- Salary is up to £60,000 per annum
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
We celebrate brave ideas and brave people.
careers.ic24.org.uk
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.
