Job Introduction
Practice Manager - Herstmonceux
The Role
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.
From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.
Are you a dynamic, forward-thinking leader ready to drive operational excellence and innovation in primary care?
IC24 is seeking an experienced Practice Manager to lead one of our high-performing GP practices. This is a pivotal leadership role where you’ll manage the day-to-day functionality of the practice and associated community services — ensuring high-quality patient care, motivating multidisciplinary teams, maintaining regulatory compliance, and driving strategic growth.
What You’ll Do:
- Qualify as the Registered CQC Manager, ensuring compliance with NHS and CQC standards.
- Lead and inspire a multidisciplinary team, promoting IC24’s values: Respect, Innovation, Care, Excellence.
- Drive operational efficiency, financial performance, and service quality.
- Champion digital transformation and continuous improvement.
- Build strong partnerships across PCNs, ICBs, and local Federations.
- Oversee health & safety, sustainability, and building compliance.
- Manage patient experience, audits, complaints, and workforce planning.
Key Responsibilities:
- Contribute to innovation and the effectiveness of the IC24 Primary Care Group
- Manage and develop both clinical and non-clinical teams.
- Lead on recruitment, appraisals, and staff training.
- Control budgets and maximise funding (e.g. QOF, LCS, Enhanced Services).
- Represent the practice at external meetings and drive service innovation.
What We’re Looking For:
- Proven leadership in primary care or healthcare management.
- Knowledge of GMS, NHS contracts, and CQC regulations.
- Strong people, change, and financial management skills.
- A strategic, patient-focused mindset with a passion for community care.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location Herstmonceux Medical Practice
Hours Available 30 hours – Flexible
Travel Required
What’s in it for you:-
- Salary from £36,000 - £39,200 per annum
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
We celebrate brave ideas and brave people.
careers.ic24.org.uk
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.
